Clear terms for collaboration.

iSyNAPS is established at Nijverheidsweg 10, 3881 LA Putten, the Netherlands, and registered with the Dutch Chamber of Commerce under number 93111827. In these terms, “client” means the organisation that enters into a proposal or agreement, and “service” means the agreed pilot, module, licence, implementation, support or other work.

These terms form part of an agreement only where iSyNAPS incorporates them before or when the agreement is entered into and makes them available to the client. The client’s procurement terms apply only where expressly accepted in writing. In the event of conflict, the signed agreement takes precedence, followed by the proposal, data processing agreement, SLA and these terms, unless the parties agree a different order in writing.

Information on the website, an introductory meeting, demonstration or status label is not a binding offer. A proposal is valid for the period stated in it. An agreement is formed after authorised representatives accept the proposal or agreement, or when iSyNAPS begins performance with the client’s consent. Changes and commitments apply only when demonstrably confirmed by authorised parties.

The proposal or agreement determines the scope, timetable, deliverables and responsibilities. A pilot is a defined learning and evaluation route and does not guarantee production use, scaling or a predetermined result. Capabilities labelled pilot, development or exploration may change during the route. Work outside the agreed scope is only performed following an additional agreement.

The client provides authorised contacts, substantive decision-makers, access, data, documentation and feedback required for performance in good time. The client warrants that information supplied may lawfully be used and checks its accuracy and suitability. Missing cooperation may affect planning and costs through delay or additional work after iSyNAPS has notified the client.

AI-supported output is a draft or aid and not an independent decision, legal opinion or guarantee. The client appoints authorised professionals to review sources, assumptions, completeness, bias and applicability before output is approved, shared or used. For the specific route, the parties record which applications and data are permitted and when human approval is mandatory.

The parties agree how changes are requested and assessed. Deliverables are tested against the written acceptance criteria. The client reports a demonstrable deviation within the agreed review period and provides sufficient information for investigation. For pilots, the parties record the learning goals, limitations and evaluation points in advance and identify who decides what happens next.

Prices, taxes, costs, invoice dates and indexation are set out in the proposal or agreement. Unless a different period is stated there, invoices are payable within thirty days of the invoice date. Where an invoice is disputed, the client promptly explains which part is disputed and why; the undisputed part remains payable. Suspension for late payment only takes place after a reasonable remedy period, except in the event of an urgent security or fraud risk.

Each party retains its existing intellectual property rights. Unless agreed otherwise in writing, methods, software, models, configurations, generic components and documentation remain the property of iSyNAPS or its licensors. The client receives the usage right described in the agreement for the agreed purpose, organisation and term. Bespoke work, source code, transfer and rights after termination must be expressly agreed.

The client retains rights in the data it supplies and grants only the rights required to perform the service. iSyNAPS does not use client data for general model training, other clients, publication or independent reuse without a specific written agreement and valid legal basis. The parties record which anonymised or aggregated insights may be reused, if any, and which controls apply.

The parties treat as confidential any non-public information whose confidential nature is clear and share it only with people who need it for the agreement. Disclosure required by law remains possible after informing the other party where permitted. A party’s name, logo, results or case is only published as a reference with prior consent.

For every processing activity, the parties determine who is the controller and who is the processor. Where iSyNAPS processes personal data on the client’s behalf, the parties enter into a data processing agreement before processing begins. The client determines whether a data protection impact assessment or prior consultation is required; iSyNAPS provides reasonable information about its own processing to support that assessment.

iSyNAPS takes appropriate technical and organisational security measures for the agreed service and risks. Specific standards, recovery objectives, access management, audit information and notification periods are recorded in the agreement or security schedule. The parties notify one another without undue delay of a relevant security incident and cooperate with investigation and any legally required notifications.

iSyNAPS may engage specialist third parties for hosting, infrastructure, email, development, support or security. Where personal data is processed, the subprocessor arrangements in the data processing agreement apply. iSyNAPS remains responsible for its own contractual obligations unless otherwise agreed in writing.

Availability, service hours, response times, maintenance windows, back-up, recovery and support apply only where recorded in an SLA or agreement. Without an SLA, iSyNAPS uses reasonable endeavours but does not guarantee uninterrupted availability. Urgent maintenance or a security risk may require immediate action.

iSyNAPS performs the agreed work carefully and professionally. A pilot, exploration or development capability may contain limitations and errors and does not guarantee savings, quality, a decision outcome or successful implementation. Only properties and warranties confirmed in writing apply to the agreement.

Liability, exclusions and a financial cap must reflect the nature of the service, insurance cover and risk profile and must therefore be completed in the agreement before these terms are used. No provision limits liability where limitation is prohibited by mandatory law. The client remains responsible for decisions and actions taken following the agreed human review.

A party is not in breach to the extent performance is temporarily impossible due to circumstances beyond its reasonable control, such as a widespread failure of essential infrastructure, government action, disaster or serious cyberattack despite appropriate measures. The affected party informs the other as soon as possible and mitigates the effects. In the event of prolonged force majeure, the parties may terminate the affected part in accordance with the agreement.

The term, notice and grounds for termination are set out in the agreement. On termination, the parties cooperate in an orderly conclusion. The format, period and cost of data export, transfer, deletion, statutory retention and any support are agreed in advance. Confidentiality, intellectual property, payment and provisions that by their nature continue remain in force after termination.

The website provides general information and does not constitute legal, financial, procurement or other professional advice. You use the website lawfully and do not attempt to disrupt its security or availability. Website content, name, logo and design are protected. External websites and the login portal may have their own terms and privacy rules. Read more about data processing in the privacy policy and cookie policy.

New terms do not apply retrospectively to an existing agreement unless the parties validly agree this or the change is required by law. These terms are governed by Dutch law. The parties first try to resolve a dispute through consultation. The dispute is then submitted to the court with jurisdiction under applicable law, unless a valid separate agreement provides otherwise.